Managed IT Services & Operational Maintenance
Structured and pragmatic managed IT services: user support, monitoring, proactive maintenance, Microsoft 365 security, and change management — delivered within a documented, controlled framework tailored to regulated and Life Sciences environments.
Optional: monthly reporting • KPI-driven governance • documented procedures & traceability (ITIL / ISO 27001).
A Structured Service Built on 4 Pillars
Organized, documented and governed managed services tailored to demanding and regulated environments.
User Support
Microsoft 365 assistance, incident and request management, and day-to-day operational support.
Monitoring & Security
System monitoring, backups, operational oversight, and ongoing compliance (Microsoft 365 / ISO 27001).
Proactive Maintenance
Controlled updates, regular health checks, and continuous optimization of infrastructure and endpoints.
Change Management
Controlled evolution, Intune / SharePoint deployments, and secure project implementation.
What you get
- Single point of contact (incidents / requests), with end-to-end tracking.
- Resolution & escalation based on criticality, with clear and consistent communication.
- Proactive maintenance: prevention, controlled updates, scheduled health checks.
- Security: best practices, Microsoft 365 hardening, practical recommendations.
- Reporting: KPIs, volumes, trends, and an actionable improvement plan.
- Documentation: procedures, runbooks, and a knowledge base.
A “regulatory-friendly” framework
Operational Coverage
Covered domains delivered within a structured, documented and audit-ready framework.
Microsoft 365
- Exchange Online (mailboxes, delegations, security)
- SharePoint / OneDrive (workspaces, permissions, governance)
- M365 compliance (sensitivity labels, configuration, best practices)
Endpoints & Mobility
- Intune (policies, compliance, deployments)
- Application deployment, MDM / MAM
- Windows / macOS support (depending on scope)
Processes & Operations
- Incident, request and change management
- Runbooks and operational documentation
- Reporting and continuous improvement
Service Level Commitments
Response & Prioritization
Rapid qualification, priority-based handling, transparent communication and follow-up through resolution.
Processes & Traceability
Tickets, history, decisions and changes formally documented within an ITIL / ISO 27001-aligned framework.
Reporting & Governance
Monthly summary: volumes, trends, identified risks, action plans and recommendations.
Selected Engagements & Deliveries
Microsoft 365 Security & Compliance
- Tenant hardening (policies, configurations, essential controls).
- Access and delegation management with regular permission reviews.
- Phishing prevention: awareness, configuration and best practices.
- Audit preparation: evidence collection and structured documentation.
Intune & Endpoint Management
- Enrollment, compliance, security policies and standardized configuration.
- Application deployment and environment standardization.
- Operational support and proactive maintenance (updates, stability, security).
- Continuous improvement approach (user feedback, quick wins).
Operations, Change & Governance
- Implementation of incident, request and change management processes.
- Backlog tracking, prioritization, planning and stakeholder communication.
- Runbooks, operational procedures and knowledge base.
- KPI-driven governance and executive reporting.
SharePoint & Document Governance
- Workspace structuring, permissions, governance best practices and adoption.
- Access control, confidentiality and compliance alignment.
- Business enablement (rules, procedures, templates).
- Quality-driven approach: traceability, versioning and audit readiness.
Need a structured and well-controlled IT setup?
NetQualIT helps you secure, organize, and run your day-to-day IT with a clear, right-sized, and well-documented framework.